Shipping policy

Processing Time
✶ All orders are processed within 2–5 business days before shipment.

Because each piece is handled with care and often made in small batches, processing times may vary slightly during high-volume periods.

Shipping Rates
We offer:
✶ Flat rate shipping: $3.95
✶ Free shipping on orders over $70
Shipping rates are calculated at checkout.

Estimated Delivery Times
Once shipped, orders typically arrive within:
✶ 3–5 business days (U.S.)
Please note that these are estimates and not guarantees.

Shipping Delays
Same In Heaven is not responsible for delays caused by shipping carriers, weather, customs processing, or other factors outside of our control.

Lost or Stolen Packages
Once your order has been shipped, it is in the care of the carrier.

If your package is lost or marked as delivered but cannot be located, please reach out and we will help guide you through filing a claim with the carrier.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.